Wyapy for Simpro helps field service teams collect customer feedback automatically when jobs are completed. Send branded feedback requests by email, sync ratings and comments back into your jobs, and use dashboards and weekly AI Reports to spot trends, risks, and opportunities.
Benefits
Automatic feedback after job completion When a job is marked complete in Simpro, Wyapy sends a feedback request to your customer without manual work.
Sync feedback back to Simpro Ratings and comments are pushed directly into the job record, so your team sees customer sentiment where they already work.
Weekly AI Reports Get automatic summaries that highlight what is working, recurring issues, and recommended actions to improve service quality.
Track trends over time Monitor overall satisfaction, technician performance, and job type ratings in one dashboard.
Branded email requests Customize surveys with your logo, colors, and tone to match your company identity.
Scale with your business Handle high volumes of jobs without adding administrative overhead.
How it works
- Connect Wyapy to your Simpro account from the Simpro App Marketplace
- Configure your feedback survey.
- When a job is completed in Simpro, Wyapy automatically sends a feedback request email to the customer.
- Customers rate their experience and can leave comments.
- Wyapy syncs the rating and comment back into the job in Simpro, keeping feedback visible to your team.
- Use dashboards to track satisfaction trends and leverage weekly AI Reports that surface patterns and suggest improvements.
With Wyapy + Simpro, feedback collection fits seamlessly into your job workflow, results stay connected to the work, and improvements are clear.