A monday rating widget is the fastest way to capture team feedback directly on items without asking anyone to change tools or fill in a separate form. When embedded well, it becomes a natural part of closing work — not an extra step.
Install Wyapy for monday.com: monday App Marketplace
Once configured, the widget appears on every item in that board. Anyone who opens the item can leave a rating — no separate login or link required.
For the broader two-path collection strategy (internal + external), see Collect feedback in Monday.com.
Keep the rating question to one line. The longer the question, the lower the completion rate. “How satisfied are you with this handoff?” outperforms “How satisfied are you with the overall quality, communication, and timeliness of this handoff?”
Ask one follow-up comment only. Two text fields feel like a form. One optional comment feels like a quick note.
Align rating labels with your process language. If your team uses “blocked / progressing / done” as their workflow language, rating labels should reflect something familiar — not generic survey terminology.
Make feedback part of the done criteria where it makes sense. For handoff items where quality review is expected, adding “feedback submitted” to the done checklist normalizes the habit without making it mandatory.
Do not pre-fill or suggest ratings. Pre-filled ratings bias responses significantly. Leave the widget blank on each item.
The internal rating widget is most effective in recurring, structured workflows:
It is less effective for collecting customer feedback, because external contacts do not have access to your monday account. For customer-facing collection, use Monday item feedback automation.
Once ratings accumulate, your board columns become a feedback heatmap. Sort or filter by the rating column to surface the lowest-scoring items. Open those items, read the comments, and group recurring themes.
At a weekly level:
What is the difference between the monday.com rating column and a feedback widget? The native monday rating column captures a simple number input but has no question context, no comment field, and no trend analysis. A feedback widget (via a third-party app) adds a structured question, optional comment, and typically connects to a dashboard that aggregates data across boards and sprints.
Can I use the rating widget across multiple boards? Yes. Once the app is installed in your workspace, you can add the widget to any board’s item view. Configuration (question, comment field, column mapping) is set per board.
How do I see all ratings across all boards in one place? You need a dashboard outside the individual boards. A connected feedback tool (like Wyapy) aggregates ratings from all boards into a single view with trend charts and comment themes.
Wyapy provides a monday-native item feedback experience, keeps full response context in its dashboard for trend analysis, and generates AI-recommended actions from comment patterns — so teams spend time improving, not manually reviewing spreadsheets.
For customer-facing follow-ups outside monday, use Monday item feedback automation.