Monday.com does not have native feedback collection built in — but it integrates well with tools that do. There are two effective patterns: internal item-level capture for team feedback, and external automation-triggered requests for customer or vendor feedback. Choosing the right approach depends on who you need to hear from and what you plan to do with the data.
Install Wyapy for monday.com: monday App Marketplace
An item widget lets teammates leave feedback directly on a monday item — in the same place they track their work. No tool switch, no external form.
Best for:
How it works: A feedback tab appears on each item. The assigned team member rates the interaction (1–5) and optionally adds a comment. The rating and comment are mapped to columns on the board for reporting.
For detailed setup, see Monday rating widget.
Monday automations can trigger outbound feedback requests when an item reaches a specific status — sending a branded survey link to someone outside your monday account.
Best for:
How it works: When an item status changes to “Done” or “Delivered,” an automation triggers a feedback request to the contact mapped in the item (usually a client email column). Responses are captured in the connected feedback tool and can be written back to the monday board.
For automation setup details, see Monday item feedback automation.
Start small, prove the value, then expand:
If your goal is to improve internal team process → start with the item widget (Option 1).
If your goal is to collect customer satisfaction data → start with automation-triggered external requests (Option 2).
Most teams end up using both: internal feedback to improve how work gets done, and external feedback to measure how customers experience the outcomes.
Does monday.com have built-in feedback collection? Monday.com has a rating column but no dedicated feedback workflow with open comments, trend analysis, or automated triggers. Third-party apps from the monday Marketplace add this capability.
Can I collect CSAT in monday.com? Yes, using an app that integrates with monday automations. You define the trigger (status change), the recipient (mapped from a column), and the survey question. Responses come back with a rating and optional comment that can be written to board columns.
How do I make feedback mandatory for item completion in monday? Mandatory feedback is generally not recommended — it produces low-quality forced responses. Instead, make feedback easy and optional, and create team norms around completing it as part of the done definition.
What is the best app for monday.com feedback collection? Look for apps that support both internal (widget) and external (automation) capture modes, map responses back to board columns, and provide a dashboard for trend analysis beyond the board view.
Wyapy supports both monday capture modes: an item widget for internal feedback and automation-driven requests for external respondents — with dashboards and AI summaries to prioritize next actions without leaving your workflow.