The Typeform Alternative Built for Customer Satisfaction, Not Beautiful Forms
Typeform is a gorgeous form builder. Wyapy is a dedicated CSAT platform — with automatic post-transaction triggers, AI-powered reports that tell you what to do next, and no response caps that cut off your feedback mid-month.
Wyapy vs Typeform — At a Glance
| Feature | Wyapy | Typeform |
|---|---|---|
| CSAT / NPS / CES native | ✅ Built-in | ⚠️ Manual template required |
| CSAT-specific analytics | ✅ Yes | ❌ Generic charts only |
| AI-powered reports | ✅ Yes | ❌ No |
| Post-transaction auto-trigger | ✅ Yes | ❌ Manual only |
| Response limit at scale | ✅ Unlimited (fair use) | ❌ Hard caps per plan |
| Free tier (responses) | ✅ 20/month | ⚠️ 10/month |
| Pro pricing | ✅ $29/mo | ⚠️ From $25/mo, limits apply |
| Platform integrations available | ✅ Shopify, WooCommerce & more | ❌ Zapier only |
Why Businesses Switch from Typeform to Wyapy for CSAT
Typeform makes beautiful forms. Wyapy makes CSAT effortless — automatically, at every transaction, with insights that tell you what to fix.
CSAT out of the box — no form building needed
With Typeform, building a CSAT survey means picking a template, configuring the scale, adding logic, and then figuring out how to score it. With Wyapy, CSAT, NPS, and CES are ready in one click — scoring, trends, aspect ratings, and benchmarks built in.
- CSAT / NPS / CES ready to use
- Pre-built scoring & analytics
- Daily trend charts
- Aspect & category breakdown
AI reports — from scores to action plan
Typeform exports data and shows you basic charts. Wyapy's AI reads every score and comment, clusters themes, and delivers a weekly action plan: what is going well, what is hurting your score, and what to fix first.
- Wins & Opportunities summary
- Prioritized next steps
- Theme clustering & sentiment
- Auto-generated weekly
No response caps at scale
Typeform imposes hard response limits at every plan tier — once you hit the cap, responses stop or you pay more. Wyapy Pro includes unlimited responses under fair use, so your feedback collection never gets cut off at the worst possible moment.
- Unlimited responses (fair use)
- No surprise overages
- Serverless autoscale
- GDPR ready
Automatic triggers — works out of the box
Wyapy knows when a customer interaction has happened and sends a survey automatically — no Zapier chains, no manual sends. Connect to Shopify, WooCommerce, or other platforms for native triggers, or embed the widget on any page to collect feedback right after the moment.
- Auto post-transaction triggers
- Native Shopify & WooCommerce support
- JavaScript embed — one line
- Mobile-first design
