Go Further Than Freshdesk CSAT — Collect Satisfaction Everywhere Your Customers Are
Freshdesk's built-in CSAT is limited to a smiley face on support tickets — and only on paid plans. Wyapy collects CSAT, NPS, and CES after every order, every job, and every interaction, with AI reports that turn feedback into a concrete action plan.
Wyapy vs Freshdesk CSAT — At a Glance
| Feature | Wyapy | Freshdesk CSAT |
|---|---|---|
| Survey types | ✅ CSAT + NPS + CES | ❌ CSAT only |
| Trigger point | ✅ Order, job, or transaction | ❌ Ticket-close only |
| AI-powered reports | ✅ Yes | ❌ No |
| Requires paid Freshdesk plan | ✅ No — standalone | ❌ Pro tier required |
| Free tier | ✅ Yes | ❌ Paid plan required |
| Custom branding | ✅ Yes | ❌ Limited |
| Embeddable widget | ✅ Yes | ❌ No |
| Platform integrations available | ✅ Shopify, WooCommerce & more | ❌ No |
Why Teams Move Beyond Freshdesk CSAT with Wyapy
Freshdesk CSAT is a starting point. Wyapy is where serious customer satisfaction measurement begins.
CSAT, NPS, and CES — not just a happy/sad face
Freshdesk's built-in CSAT offers a smiley/frowny rating after ticket resolution. Wyapy delivers CSAT star ratings, NPS 0–10, and CES effort scoring — with follow-up questions, aspect ratings, open comments, and a dashboard built around satisfaction metrics.
- CSAT / NPS / CES templates
- Aspect & category ratings
- Open comment collection
- Daily trend analytics
AI reports — answers, not just data
Freshdesk CSAT shows you a satisfaction percentage and a list of comments. Wyapy's AI synthesizes every score and comment into an action plan each week — what is driving satisfaction, what is hurting it, and the specific steps to improve.
- Wins & Opportunities summary
- Prioritized next steps
- Theme clustering & sentiment
- Auto-generated weekly digest
A standalone platform — no Freshdesk plan required
Freshdesk CSAT requires a paid Pro plan (around $49/agent/month) just to unlock survey functionality. Wyapy is a fully standalone product — free to start, with a Pro plan at $29/month — that works independently of any helpdesk.
- No helpdesk subscription needed
- Works with or without Freshdesk
- Free tier to get started
- GDPR ready
Feedback beyond the support queue
Freshdesk CSAT only fires when a ticket closes. Your customers also care about delivery speed, product quality, and service execution — moments that have nothing to do with support. Wyapy captures satisfaction after any key interaction: orders, jobs, transactions, or anything you embed the widget on.
- Post-transaction triggers
- Embeddable on any page
- QR code & in-person collection
- Shopify & WooCommerce available
