The Delighted Alternative That Actually Knows Your Business
Delighted is a simple NPS tool acquired by Qualtrics. Wyapy is purpose-built for customer satisfaction — CSAT, NPS, and CES — with AI reports that turn your scores into an action plan, and an embeddable widget that goes beyond email surveys.
Wyapy vs Delighted — At a Glance
| Feature | Wyapy | Delighted |
|---|---|---|
| Survey types | ✅ CSAT + NPS + CES | ✅ CSAT + NPS + CES |
| AI-powered reports | ✅ Yes | ❌ No |
| Embeddable widget | ✅ Yes | ❌ No |
| Aspect & category ratings | ✅ Yes | ❌ No |
| Free tier | ✅ 20 responses/mo | ⚠️ Very limited |
| Owned by | ✅ Independent | ⚠️ Qualtrics (enterprise) |
| QR code support | ✅ Yes | ❌ No |
| Platform integrations available | ✅ Shopify, WooCommerce & more | ⚠️ API only |
Why Businesses Switch from Delighted to Wyapy
Delighted is great for simple NPS blasts. Wyapy is better when you need feedback that actually tells you what to do next.
Deeper CSAT analytics — beyond word clouds
Both tools collect NPS, CSAT, and CES scores. But Delighted shows you charts and word clouds — the interpretation is still on you. Wyapy adds aspect ratings, category breakdowns, per-agent and per-product scores, and an analytics dashboard built entirely around satisfaction metrics.
- CSAT / NPS / CES with built-in scoring
- Aspect & category ratings
- Per-product breakdowns
- Daily trend analytics
AI reports that tell you what to do next
Wyapy's AI analyzes every score and comment to surface wins, risks, and prioritized next steps — delivered automatically every week. Delighted shows you data. Wyapy tells you what it means and what to change.
- Wins & Opportunities summary
- Prioritized next steps
- Theme clustering & sentiment
- Auto-generated weekly
An embeddable widget, not just email surveys
Wyapy lets you embed a feedback widget directly on your website or thank-you page with a single JavaScript snippet. You can also use QR codes for in-person collection. Delighted is primarily an email survey tool — there is no embeddable web widget.
- JavaScript embed snippet
- QR code support
- Email & widget — your choice
- Shopify & WooCommerce available
An independent product built for your needs
Delighted was acquired by Qualtrics, an enterprise CX giant. That means roadmap decisions are driven by enterprise clients, not small businesses. Wyapy is independent and focused entirely on the needs of growing businesses.
- Independent roadmap
- Built for SMBs
- Free tier — no credit card
- GDPR ready
